Privacy Policy

Available in English only

Introduction 

Welcome to the website of FindHotel. Your privacy and the security of your personal data are very important to us. We therefore collect and manage your personal data with the utmost care and take specific measures to keep them secure. Below, you will find the main information regarding our processing of your personal data in relation to your browsing on the websites <www.findhotel.net> (Booking Website) and <career.findhotel.net> (Career Website) and the use of our services. 

We process your personal data in accordance with the data protection regulations, including the General Data Protection Regulation. In this privacy statement, we explain what personal data we process for what purpose. We encourage you to read it carefully. If you have any questions, please contact us via support@findhotel.net.  

Please note that providers of accommodations (such as hotels, motels, apartments, B&B’s etc.) (hereinafter: Hotel), attractions, transportation providers, tour operators or any other travel provider or provider of any related product or service as available on the Booking Website may have, use or apply its own privacy policy in addition to the following Privacy Policy of FindHotel. 

Data controller

FindHotel B.V., with its registered office at Nieuwe Looiersdwarsstraat 9 (1017 TZ) at Amsterdam (FindHotel or we) is the party responsible for all data processing.

Collection and processing of personal data 

In order to perform our service to provide you with the best service, get you the best deals and in order to book hotel rooms, we have to process your personal data. We only process personal data if we have a legal basis for doing so. 

The categories of personal data that we collect and process when you browse or book a Hotel on the Website are as follows: 

1. Contact details for concluding a booking. We process your personal data which is necessary to conclude and execute your booking on the Booking Website, such as your name and surname, e-mail address, telephone number and payment details. 
2. Contact details for creating an account We process your personal data which is necessary to create an account on FindHotel, such as your name and surname, email, phone number, address and password. If you are a registered user, we store your personal data in order to automatically re-use it for your next booking. If you create an account using your Facebook or Google account, we will import your information from this third-party. If you decide to connect using your Facebook or Google account, review the following links for info about how these parties use data they receive: Facebook and Google.
3. Personal data related to inquiries and requests. We process your name, e-mail address and inquiry of request which you have submitted via the contact form on our Booking Website in order to be able to manage your inquiry of request.
4. Job application data. We process your personal data when you fill out the application form via the Career Website, such as your name and surname, e-mail address, photo (optional), curriculum vitae (cv), application letter and answers on our applications questions. 
5. Contact details for marketing activities. We process your e-mail address to send you commercial communications about our travel-related products and services, if you have made a booking on our Booking Website. You can unsubscribe at any time by clicking the “unsubscribe” link included in each newsletter or other commercial communication. Furthermore, we may process your e-mail address and/or telephone number if you have specifically indicated that you would like to receive special deals.   
6. Location data. We may process information about your current geographical location, when you use the Booking Website on a mobile phone or other electronic device. We may use such data for the purpose of suggesting Hotels that are nearest to you at that time as well as personalizing your experience using our website.
7. Browsing data. We may process information on how you use our Booking Website with the device you use to access our Booking Website, such as device data, log data and other data about your usage of our Booking Website. 

Legal basis for processing 

We only process your personal data in the presence of one of the legal requirements established by current legislation, and specifically: 

1. For the conclusion and execution of an agreement of which you are part or in order to take steps, at your request, prior to entering into an agreement. This legal basis legitimises the processing of personal data that takes place in the following activities: 

• Bookings. We use your personal data to complete and administer your online booking: 
  • We share relevant reservation details with the Hotel you have booked. Depending on the booking and the Hotel, the data  we share can include your name and surname, e-mail address, telephone number and payment details, and any other info or preferences you specified when you made your booking.
  • We may contact the Hotel if you have a question or request about your booking. 
  • In case the Hotel will process the payment for the booking, we will forward your credit card details to the booked Hotel for handling. 
  • We may provide the Hotel with your contact details in case of a dispute relating to the booking for the Hotel. This may include a copy of the reservation confirmation as proof that the booking was actually made. 
• Creating an account. We use your personal data to create an account on FindHotel. 
• Managing your inquiries. We use your personal data to manage your inquiries and requests which you have submitted via the contact form on our Booking Website.
• Managing your job application details. We use your personal data to manage your application for a job at FindHotel.

2. For compliance with legal obligations. We may process your personal data if we are required to do so in order to comply with a legal obligation, such as keeping records for tax purposes or providing information to a public body or law enforcement agency. 

3. For our legitimate interest. We process your personal data where it is in our legitimate interest to run a lawful business and to promote and innovate that business, as long it does not outweigh your interest, such as preventing fraud or criminal activities and marketing our services to existing customers to increase bookings. 

4. Based on your consent. In some cases, we will ask your express consent to process your personal data and we will only process your personal data if you agree to us doing so. This legal basis legitimises the processing of personal data that takes place in the following activities:

• Marketing activities. We only process your e-mail address and telephone number to send you special deals if you have given us your express consent. 
• Analysis your browsing data. We only process your browsing data to determine where your interests lie, if you have given us your express consent. With your browsing data, the content on our Booking Website can be tailored to your needs and an assessment can be made as to which services may be of interest to you.

Transfer to third parties 

We may share your personal data with the following categories of third-parties for the purposes described in this privacy policy: 

• Hotels

In order to complete your booking, we will share your relevant booking information with the Hotel in order to fulfil your booking, such as your name and surname, e-mail address, telephone number and payment details, requests, dispute related information, and any other info or preferences you specified when you made your booking. 

• Affiliated companies 

We may share your personal data to our affiliated companies, which may use this data to offer services to you consistent with the purposes identified in this Privacy Policy. 

• Service providers 

We may share your personal data with our service providers, such as parties we have engaged to provide and support our services or assist in protecting our systems and other business-related functions. We will ensure your data is only being used in a way similar to, or for a similar purpose as the purpose for which your personal data has been gathered, and only in accordance with this Privacy Policy and any legal obligation. 

• Competent law enforcement, regulatory or government bodies

We may share personal data with third-parties if we are obliged to do so pursuant to a statutory provision or a decision of the court or supervisory body, or if this is necessary in the interest of preventing, detecting or prosecuting criminal offences (such as fraud, fraud or scams).

• Advertising parties 

We may partner with third-party advertising networks (Google) and social media platforms (such as Facebook and LinkedIn) to display advertising on our Booking Website or to manage and serve our advertising on other sites. We and our third-party partners may use cookies and other similar tracking technologies to gather information about your activities on the Booking Website in order to provide you with targeted advertising based on your browsing activities and interests. 

We will never transfer your personal data to any third party for their own direct marketing use.

Cookies 

Cookies are small (text) files that are placed on your computer, tablet, smartphone or other electronic devices (hereinafter: Device) when you visit a web page.

Because a cookie is placed on your Device, your Device could be recognised and information can be collected. This information may include: the IP address, data on surfing behaviour, such as the first, previous and current visits, the specific web pages that you have visited, the way in which the website is navigated, the device that you use and your settings. 

Cookies are placed both by FindHotel and by third parties. To the extent that we collect personal data from you using cookies, we process it in accordance with our Privacy Statement. 

Cookies on our Website 

Our Website uses various types of first-party cookies (organised and managed by FindHotel) and third-party cookies (organised and managed by third-parties based on their own privacy policies and not under control of FindHotel). Please find below a table explaining our cookies: 

Security 

We have taken technical and organisational security measures to protect your personal data from loss, destruction, manipulation and unauthorised access. All of our employees and all persons involved in data processing are obliged to comply with the data protection laws and to handle personal data confidentiality. In the case of collection and processing of personal data, the information is transmitted in encrypted form to prevent misuse of the data by third parties. Our security measures are constantly being revised according to technological developments.

We draw your attention to the fact that data transmission over the internet (e.g. e-mail communication) may involve loopholes in security. It is not possible to protect such data completely from third-party access. We will, however, always process personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Storage 

We store your personal data for a limited period of time which period differs depending on the type of activity that involves the processing of your personal data. After this limited period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way. Your personal data is stored in compliance with the terms and criteria specified below:

• Booking data. We store your personal data for up to six months after the checkout date of your last booking with us. The billing data will be kept for ten years from the billing date.
• Account data. If you have created an account with FindHotel, we store your personal information as long as you:
  • • did not request us to delete your personal data or delete your account; or 
    • are active at least once every 24 months. 
• CV and/or application letter: We store your cv and/or application letter for a maximum of 4 weeks after the end of the job application process, or up to a maximum of 1 year with your consent; 
• Data related to your requests or questions: We store your personal data, including the contact details you enter in the email, for six months after your request is processed or your questions have been answered, in order to be able to help you easily when you come back to us on the same issue. 
• Data used for commercial communications. We store your personal data for sending commercial communications, until you exercise opposition by unsubscribing from the mailing list, or within two years after your last booking.
• Location data. We store your location data for the duration of use of the Booking Website. 
• Browsing data. We store your browsing data combined with other information from cookies for a maximum six months. 

Your personal data will be stored on our servers which are located in the European Economic Area.

Changes to this privacy policy

We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes.

Your privacy rights

You have the right to view and change the personal data that we have collected from you. You have the right to object to the processing of your personal data. In certain cases, you can also ask us to limit the processing of your personal data, erase your data, transfer your data to another data controller or have it deleted. If you wish to do any of these, please send a request to: support@findhotel.net and indicate that it concerns a personal data request.

Our representatives may ask you to verify your identity via email or a call; this is to protect your privacy. You will receive an overview of your data or a response to your request within one month of your request. We store this information until we are sure that you are satisfied with our response.

Right to make a complaint

You can submit a complaint about the processing of your personal data. If we do not meet your request for access, rectification, objection, restriction, erasure or transfer of your personal data, you can submit a complaint with the Data Protection Authority in your country. In the Netherlands, the relevant authority is the Autoriteit Persoonsgegevens (https://autoriteitpersoonsgegevens.nl/).

If you are not happy with how the complaint is resolved, you can lodge an appeal with the courts.

Contact details 

FindHotel B.V.
Nieuwe Looiersdwarsstraat 9
1017 TZ Amsterdam
The Netherlands
E: support@findhotel.net