We understand that emails sometimes get misplaced. We recommend checking all your email accounts (including work emails), spam folders and dive into your archives. Try searching your inbox with keywords like 'hotel', 'booking confirmation' and the name of the hotel you booked.
If you are still unable to find your confirmation email, please send us an email at firstname.lastname@example.org. Please include some of the following details if you have them available: guest names, hotel booked, email used for booking, and dates booked. The more information you can provide us, the quicker we can get back to you.