Terms & Conditions

Terms of Use (available in English only)

For reservations that are facilitated by the Expedia Group please refer to the terms and conditions set forth here

For reservations that are facilitated by Getaroom.com, please refer to the terms and conditions set forth here

For all other reservations please refer to the terms and conditions set forth below. 

1. Definitions

In these Terms of Use:
Information means all of the information available on the Website including:
a. hotel room availabilities;
b. hotel room rates;
c. hotel descriptions and photographs;
d. hotel amenities;
e. customer reviews; and
f. editorial commentary;
g. car rental availabilities;
h. car rental rates;
i. car rental descriptions and photographs;

Permitted Purpose means the purpose of comparing hotel accommodation and car rental rates and services in connection with the making of bookings and/or travel arrangements, but excludes any republication or resupply of the Information or any part of the Information to consumers by any electronic means;
Third Party Offering means the goods and services offered for sale by a third party;
Website means the website of FindHotel

2. Access

By accessing the Website, you:
a. agree to be bound by these Terms of Use; and
b. warrant that you have attained the age of 18 years.

3. Prohibited Activities

You must not:
a. reproduce in a material form, publish, perform in public, communicate to the public, or make an adaptation of the Information or any part of the Information other than for the Permitted Purpose;
b. access or monitor the Information or any part of the Information using any robot, spider, scraper or other automated means without our prior written consent;
c. violate the restrictions in any robot exclusion headers on the Website or bypass or circumvent any other measures employed to prevent or limit access to the Website;
d. take any action that imposes, or may impose an unreasonable or disproportionately large load on our infrastructure;
e. attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by us in connection with the Website.

4. Indemnity

You indemnify us from and against all costs, claims, demands, liabilities, expenses, damages and loss caused by your use of the Information or any part of the Information for any purpose other than the Permitted Purpose.

5. Verification of Information and assumption of risk

5.1 Verification of Information
You must verify the accuracy of the Information before accepting or using any Third Party Offering.
5.2 Assumption of risk
You assume all risk in connection with your:
a. use of the Website and the Information; and
b. acceptance and use of any Third Party Offering. FindHotel has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

6. No warranty

We do not warrant:
a. the accuracy, quality, completeness, or reliability of the Website, the Information and any Third Party Offering;
b. that the Website and the Information will be error free, virus free, uninterrupted or free from unauthorised use or hackers.

7. Liability

7.1 Limitation
To the extent that the terms implied under the Trade Practices Act 1974 (Cth) apply to services supplied by us, our liability for any breach of those terms is limited to supplying the services again or paying the cost of having the services supplied again.

7.2 Exclusion
Except for those terms which cannot by law be excluded, all terms other than those expressly contained in these Terms of Use are excluded.

7.3 Cap on liability
Subject to clause 7.1 above, our maximum aggregate liability to you is limited to the sum of $AU100.

7.4 Exclusions from liability
We will not in any circumstances be liable (whether in contract, tort or otherwise) for any consequential, special, incidental or indirect loss or damage including loss of profit which may arise under these Terms of Use.

8. Hotel reservation policies

8.1 Photo Policy
A customer holding a FindHotel booking reservation must present a valid photo ID and credit card at check-in. The credit card is required for additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate. The credit card may also be required for mandatory fees charged by the hotel during check-in. Whenever additional fees to pay at the hotel are applicable they will be clearly indicated during the booking process with FindHotel.

8.2 Mandatory Fee Policy
Occasionally hotels may charge an additional mandatory fee at check-in. The presence of such hotel fees will be clearly indicated during the booking process at FindHotel. Hotel fees will be charged to you directly by the hotel. Resort fees are not optional and typically cover items such as energy charges or safe fees. The amount of the charge is subject to change.

8.3 Room Charge Disclosure
Your credit card is charged the total cost at the time of purchase. Prices and room availability are not guaranteed until full payment is received.

9. General

9.1 Entire understanding
These Terms of Use contain the entire understanding between the parties and supersede any prior communications between the parties.

9.2 Amendment and variation
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

9.3 Governing law and jurisdiction
These Terms of Use are governed by and must be construed in accordance with the laws in force in the Kingdom of the Netherlands. You submit to the exclusive jurisdiction of the courts of that sovereign nation in respect of all matters arising out of or relating to these Terms of Use.

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